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Experiential marketing : how to get customers to sense, feel, think, act, and relate to your company and brands / Bernd H. Schmitt.

By: Material type: TextTextLanguage: English Publisher: New York : Free Press, 1999Description: xix, 280 páginas : ilustraciones ; 24 cmContent type:
  • texto
Media type:
  • sin mediación
Carrier type:
  • volumen
ISBN:
  • 9780684854236
Subject(s): LOC classification:
  • HF5415.13 S343 1999
Contents:
Part One: The experiential marketing revolution : 1. From features and benefits to customer experiences ; 2. The breadth and scope of experiential marketing ; 3. A framework for managing customer experiences -- Part Two: Types of experiences : 4. SENSE ; 5. FEEL -- 6. THINK -- 7. ACT -- 8. RELATE -- Part Three: Structural, strategic, and organizational issues : 9. Experiential hybrids and holistic experiences ; 10. Strategic issues of experiential marketing ; 11. Building the experience-oriented organization.
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Holdings
Item type Current library Collection Call number Copy number Status Notes Date due Barcode
Libros Libros Mediateca Reference Bibliográfica HF5415.13 S343 1999 Ej.1 VITRINA (Browse shelf(Opens below)) Ej.1 Available VITRINA 5426

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Part One: The experiential marketing revolution : 1. From features and benefits to customer experiences ; 2. The breadth and scope of experiential marketing ; 3. A framework for managing customer experiences -- Part Two: Types of experiences : 4. SENSE ; 5. FEEL -- 6. THINK -- 7. ACT -- 8. RELATE -- Part Three: Structural, strategic, and organizational issues : 9. Experiential hybrids and holistic experiences ; 10. Strategic issues of experiential marketing ; 11. Building the experience-oriented organization.

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