Next-Geneeration : net prometer® how to monetize a net promoter system® and create profitable growth / Jørgen Bo Christensen.
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- imagen fija
- texto
- sin mediación
- volumen
- 9781365873898
- T14.5 C37 2017
Item type | Current library | Collection | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
![]() |
Mediateca | Bibliográfica | T14.5 C37 2017 (Browse shelf(Opens below)) | Available | 12520 |
Browsing Mediateca shelves, Collection: Bibliográfica Close shelf browser (Hides shelf browser)
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
||
T10.5 L87 2016 Dear data / | T14 B76 2009 La melancolía del ciborg / | T14 J34 2016 The ethics of invention : technology and the human future / | T14.5 C37 2017 Next-Geneeration : net prometer® how to monetize a net promoter system® and create profitable growth / | T14.5 E543 1980 Ej. 1 Diseño, tecnología y participación / | T14.5 I33 2010 Embodied technics / | T14.5 I55 2011 Ej.1 The inner history of devices / |
Prologue: the current state of net promoter -- The history of net promoter -- Successful net promoter programs -- How does NPS correlate with future revenue? -- Retention rates -- How much does NPS improve retention? -- Reasons for a new net promoter model -- The next-generation: net promoter model -- Prerequisites -- Establish organization support -- Map your customer journey -- Stage 1: Measure -- Listen -- Analyze -- Stage 1: Mesaure takeaways -- Stage 2: Act -- Closet the loop -- Optimize -- Stage 2: Act takeaways -- Stage 3: Monetize -- Enhance NPS with revenues -- Stragetic insights with the NPS swot -- Measure retention -- Measure referral value -- Correlate revenue with NPS -- Stage 3: Monetize takeaways -- Stage 4: Grow -- Improve retention -- Grow referral business -- Grow repurchase, up- and cross sales -- Stage 4: Grow takeaways.
There are no comments on this title.